Predictive Dialing Systems, Outbound and Inbound Systems, Automated Dialing, Virtual Agents, Virtual Collectors, Interactive Messaging, Audio Recording, Custom Telephony Software, Collection Software and Telephony Integration are but a few of the products we offer.

Dedicated to the industry for 18 years, innovator Radius Solutions formerly ACCESS! developed both the first PC LAN based dialer and the first cross-platform real-time integrated dialer for collectors. This open-ended architecture makes predictive dialing simple-to-use and affordable for a wide range of call center applications.

Since 1991 Radius Solutions has been a leader in developing call center solutions. Radius Solutions pioneered and perfected the distributed network solution for predictive dialing-utilizing PC workstations connected via local area network. This open-ended architecture makes predictive dialing simple-to-use and affordable for a wide range of call center applications. The Radius Solutions user group is the driving force in providing direction to continuing development efforts and assuring a dynamic, user-oriented focus to the company. Industries represented include collections, hospitals, telemarketing service bureaus, fund raising, home improvements, mortgage lending, software marketing, videocassette sales, subscripting services, security systems, cable television, and many others.

Radius Solutions is a privately owned company that has been specializing in Call Center solutions designed to maximize productivity for inbound/outbound call centers since 1991. Our goal is to continually strive to innovate and perfect our software to meet the needs of our clients. To this end we have an in-house software development team and technical staff who have combined to successfully install over 500 sites. Along the way they have gained a high degree of technical expertise and practical experience resulting in a well thought out products that have been implemented seamlessly with the wide array of custom software of our clients.

Along the way Radius Solutions has also formed strategic partnership with software vendors specializing in the collections industry, including CSS Impact, Central Credit, Columbia Ultimate, NCO Group, Latitude Software , Accelerated Data and others. Giving Radius Solutions a solid foundation in the collection industry. In fact our President, Mark Love, came from the collection field and was once the president of the California Collection Association. One of the cornerstones that has given Radius Solutions such a strong foothold in the collection industry is the development of our Integrated Predictive Dialer (IPD).

Integrated Predictive Dialing (IPD) is an open API we use to interface the Radius Solutions call center solutions with the wide variety of software programs our resellers integrate with their host database. Our Microsoft NT based IPD API product utilizes Intel call progress analysis boards for ISDN, digital, and analog platforms.

The seamless integration of our (IPD) engine offers a full-featured database management system with a state-of-the-art outbound predictive dialing and inbound call control with automatic ANI screen pops. This has allowed our partner to thrive in the collection industry by offering state of the art true integration

Some other benefits of (IPD) is that it supports agents making direct dials, scheduling call-backs, making flash-hook transfers (if available on clients’ phone system), and single keystroke result codes. It also supports floating agents, which gives clients the ability to have agents easily log on and off the dialer from any PC without having agents move to a PC dedicated as a dialer workstation.

Radius Solutions offers speech recognition, agent transfer capability (blind, attended, whisper. etc...), and soft PBX functionalities. We are continually working with our end users, and resellers to continue to offer cutting edge solutions for the collection industry.