Automated Dialing

Our Microsoft NT based Integrated Predictive Dialing (IPD) API product utilizes Intel call progress analysis boards for ISDN, digital, and analog platforms.

The seamless integration of our (IPD) engine offers a full-featured database management system with a state-of-the-art outbound predictive dialing and inbound call control with automatic ANI screen pops. This has allowed our clients to thrive in the collection industry by offering state of the art true integration

Some other benefits of (IPD) is that it supports agents making direct dials, scheduling call-backs, making flash-hook transfers (if available on clients’ phone system), and single keystroke result codes. It also supports floating agents, which gives clients the ability to have agents easily log on and off the dialer from any PC without having agents move to a PC dedicated as a dialer workstation.

Radius Solutions offers speech recognition, agent transfer capability (blind, attended, whisper. etc.), and soft PBX functionality integrated within our Automated/Predictive Dialing Product.

  • Proven system developed over 17 years
  • Dialing Engine
    • Stand Alone or Integrated
  • Remote Monitoring Screens
  • Interactive Message Agents
    • Leave automated messages
    • Right party verification
    • Create custom script for each campaign
    • Accepts Credit Card and Check Payments
  • Recording Module
  • Feature Rich Design
    • Can run in pooled or invididual environments.
    • Each campaign has own set of dialing parameters.
    • Import features combine all tasks of campaign preparation into one process
    • Detailed agent information can be viewed by clicking on a specific agent name. Information shown includes total connects and successes along with the percentages that detail how time was spent.
    • Advanced and powerful dialing algorithms and methodology
    • Simple assigning of agents days schedule
    • Several custom grid-style views along with extensive detailed modes of various components of the call center have also been added. There is now a window for telephone lines, agents and campaigns.
    • Each agent can have his/her own voice file for “Play Message” or can use the campaign or system default.
    • Call transferring support is provided for announced transfer, intra-dialer transfer, and usage of dialer dedicated transfer lines.
    • Teacher-Pupil (Coaching & Listen-only modes.)

 

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