TCPA Compliance

The Telephone Consumer Protection Act limits your ability to use modern communications technology to efficiently call those cell phones. These limitations are crippling your contact management efforts!!!

The Telephone Consumer Protection Act was first enacted to protect consumers from aggressive telemarketing practices that were a nuisance and an invasion of privacy.  As it does happen in many cases, laws enacted for a specific purpose are in time applied more broadly to the market.

Radius has 20 years of experience assisting our CRM customers with compliance with the TCPA.  Radius has recently invested significant resources to understand the intent of the current application of the TCPA as it applies to calling cell phone.  We can help address the fear, uncertainty and doubt about the legal environment that legitimate businesses are facing.

What is clear is that there are key elements that can cause a business to, likely, be seen as violating the TCPA while calling cell phones.  Those are:

• Using an automatic telephone dialing system or predictive dialer without prior consent

• Playing an artificial or pre-recorded voice message to a caller or answering machine

• Dialing on multiple lines for each agent

• Software that predicts when an agent will be available to take a call

We have developed the Cell Manager to address compliance issues while providing a cost effective process for calling customers with cell phones.  The footprint left by your calling efforts can directly result in attention from predatory attorneys.  The only impression left by the cell manager is your ANI.

How the Cell Manager specifically addresses the compliance issues.

• We do not generate numbers randomly or sequentially.

• We do not use software or technology to predict agent availability.

• We do not engage two or more of the customers phone lines, simultaneously.

• We do not leave any artificial or pre-recorded messages.

We do record all activity for reporting purposes and if you request.  We provide audio recordings of the calls providing all the required notices and procedures to achieve call recording compliance.

Radius Solution’s mission is to combine leading edge technology with our comprehensive knowledge of best in class contact management processes to deliver efficient, flexible and compliant solutions. We have accomplished this mission again with the Radius Cell Manager Solution.