Predictive Dialing System customized for Collections
Industry
Proven system developed over 17 years
Dialing Engine
Stand Alone or Integrated
Remote Monitoring Screens
Interactive Message Agents
Leave automated messages
Right party verification
Create custom script for each
campaign
Accepts Credit Card and Check
Payments
Recording Module
Feature Rich Design
Can run in pooled or
individual environments.
Each campaign has own set of
dialing parameters.
Import features combine all
tasks of campaign preparation into one process
Detailed agent information
can be viewed by clicking on a specific
agent name. Information shown includes
total connects and successes along with the percentages that detail
how time was spent.
Advanced and powerful dialing
algorithms and methodology
Simple assigning of agents
days schedule
Several custom grid-style
views along with extensive detailed modes of various components of the call
center have also been added. There is now a window for telephone
lines, agents and campaigns.
Each agent can have his/her own
voice file for “Play Message” or can use the campaign or system default.
Call transferring support is
provided for announced transfer, intra-dialer transfer, and usage of
dialer dedicated transfer lines.
